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CORONAVIRUS (COVID-19) RESOURCE CENTER Read More

ALTA BATES SUMMIT MEDICAL CENTER

Hospital Type: Acute Care Hospitals

Hospital Owner: Voluntary non-profit - Private

Emergency Services: Yes

Hospital Overall Rating:


ALTA BATES SUMMIT MEDICAL CENTER
State Average
National Average
Nurse Communication
Patients who reported that their nurses Always communicated well
76%
75%
80%
Patients who reported that their nurses Usually communicated well
19%
19%
16%
Patients who reported that their nurses Sometimes or Never communicated well
5%
6%
4%
Doctor Communication
Patients who reported that their doctors Always communicated well
82%
76%
80%
Patients who reported that their doctors Usually communicated well
14%
17%
15%
Patients who reported that their doctors Sometimes or Never communicated well
4%
7%
5%
Received help as soon as they wanted
Patients who reported that they Always received help as soon as they wanted
59%
59%
67%
Patients who reported that they Usually received help as soon as they wanted
27%
28%
24%
Patients who reported that they Sometimes or Never received help as soon as they wanted
14%
13%
9%
Staff Explained Medicine
Patients who reported that when receiving new medication the staff Always communicated what the medication was for
71%
71%
75%
Patients who reported that when receiving new medication the staff Usually communicated what the medication was for
20%
17%
16%
Patients who reported that when receiving new medication the staff Sometimes or Never communicated what the medication was for
9%
12%
9%
Room & Bathroom Were Clean
Patients who reported that their room and bathroom were Always clean
73%
72%
74%
Patients who reported that their room and bathroom were Usually clean
20%
19%
17%
Patients who reported that their room and bathroom were Sometimes or Never clean
7%
9%
9%
Area Quiet at Night
Patients who reported that the area around their room was Always quiet at night
61%
50%
62%
Patients who reported that the area around their room was Usually quiet at night
29%
33%
29%
Patients who reported that the area around their room was Sometimes or Never quiet at night
10%
17%
9%
Given information about what to do during recovery
Patients who reported that YES, they were given information about what to do during their recovery at home
85%
85%
86%
Patients who reported that NO, they were not given information about what to do during their recovery at home
15%
15%
14%
Hospital Rating
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
76%
67%
72%
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)
18%
22%
20%
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)
6%
11%
8%
Would Patient Recommend Hospital
Patients who reported YES, they would definitely recommend the hospital
77%
67%
70%
Patients who reported NO, they would probably not or definitely not recommend the hospital
4%
8%
6%

Phone

  • 510-655-4000

Address

  • 350 HAWTHORNE AVENUE
    OAKLAND, CA 94609